--- title: The 3 things your CEO wants to see from your financial services marketing description: "BlueChip’s Carden Calder recently surveyed her network of CEOs in the finance sector and they were clear on what they wanted from Marketing: measurement, sales and marketing alignment, and to lead the way on digital." image: https://www.bluechipcommunication.com.au/hubfs/Maximising_ROI_video_cover-1.png --- [![Bluechip_Logo](https://cdn2.hubspot.net/hubfs/325503/Bluechip%20Assets/Images/Bluechip_Logo.svg "Bluechip_Logo")](https://www.bluechipcommunication.com.au/) ![Search-9](https://www.bluechipcommunication.com.au/hubfs/BlueChip%20website/Bluechip%20Assets/Images/Search-9.svg "Search-9") ![Close Icon (3)-1](https://www.bluechipcommunication.com.au/hubfs/Bluechip%20Assets/Images/Close%20Icon%20(3)-1.svg "Close Icon (3)-1") This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ** ![Close Icon (3)](https://cdn2.hubspot.net/hubfs/325503/Bluechip%20Assets/Images/Close%20Icon%20(3).svg "Close Icon (3)") ##### Knowledge Shared # Insights ##### All Articles ![](https://www.bluechipcommunication.com.au/hubfs/BlueChip%20website/Bluechip%20Assets/Images/down-filled-triangular-arrow.png) - [Financial Services (168)](https://www.bluechipcommunication.com.au/blog/topic/financial-services) - [Public Relations (133)](https://www.bluechipcommunication.com.au/blog/topic/public-relations) - [Marketing (111)](https://www.bluechipcommunication.com.au/blog/topic/marketing) - [Social Media (101)](https://www.bluechipcommunication.com.au/blog/topic/social-media) - [Integrated Marketing (87)](https://www.bluechipcommunication.com.au/blog/topic/integrated-marketing) - [Reputation Management (79)](https://www.bluechipcommunication.com.au/blog/topic/reputation-management) - [Crisis Management (61)](https://www.bluechipcommunication.com.au/blog/topic/crisis-management) - [Growth (46)](https://www.bluechipcommunication.com.au/blog/topic/growth) - [Profile (41)](https://www.bluechipcommunication.com.au/blog/topic/profile) - [COVID-19 (40)](https://www.bluechipcommunication.com.au/blog/topic/covid-19) - [Protect (14)](https://www.bluechipcommunication.com.au/blog/topic/protect) - [BC Team (9)](https://www.bluechipcommunication.com.au/blog/topic/bc-team) - [Blog (7)](https://www.bluechipcommunication.com.au/blog/topic/blog) - [Leadership communication (6)](https://www.bluechipcommunication.com.au/blog/topic/leadership-communication) - [Cyber Security (3)](https://www.bluechipcommunication.com.au/blog/topic/cyber-security) - [Client In The News (2)](https://www.bluechipcommunication.com.au/blog/topic/client-in-the-news) [Client In The News](https://www.bluechipcommunication.com.au/blog/topic/client-in-the-news) ### [Melos Sulicich shares SME success tips on Money News’ “Let’s Talk Business”](https://www.bluechipcommunication.com.au/blog/melos-sulicich-shares-sme-success-tips-on-money-news-lets-talk-business) Melos Sulicich, CEO of Bank of Sydney was interviewed by 2GB’s Money News "Let's Talk Business" segment with Scott Haywood. He shared tips for family-run businesses to make sure ev... [Client In The News](https://www.bluechipcommunication.com.au/blog/topic/client-in-the-news) ### [Target hostile countries, not us, drug giant CSL tells Trump](https://www.bluechipcommunication.com.au/blog/target-hostile-countries-not-us-drug-giant-csl-tells-trump) This is an extract from an article written by Michael Smith and Jessica Gardner in The Australian Financial Review. Published on the 10th July 2025. “It is weighing on the share pr... - ##### [Marketing](https://www.bluechipcommunication.com.au/blog/topic/marketing) - ##### [Integrated Marketing](https://www.bluechipcommunication.com.au/blog/topic/integrated-marketing) - ##### [Growth](https://www.bluechipcommunication.com.au/blog/topic/growth) ## [The 3 things your CEO wants to see from your financial services marketing](https://www.bluechipcommunication.com.au/blog/the-3-things-your-ceo-wants-to-see-from-your-financial-services-marketing) ###### By Katy Lithgow ###### 04 Oct 2016 [Social Media](https://www.bluechipcommunication.com.au/blog/topic/social-media) [Financial Services](https://www.bluechipcommunication.com.au/blog/topic/financial-services) [Growth](https://www.bluechipcommunication.com.au/blog/topic/growth) ##### [Reaching High Net Worth Individuals Through Social Media Marketing in 2025](https://www.bluechipcommunication.com.au/blog/how-target-high-net-worth-individuals-social-media) [Public Relations](https://www.bluechipcommunication.com.au/blog/topic/public-relations) [Reputation Management](https://www.bluechipcommunication.com.au/blog/topic/reputation-management) [Crisis Management](https://www.bluechipcommunication.com.au/blog/topic/crisis-management) ##### [The Science of Crisis Communication: Proactive and Reactive Strategies](https://www.bluechipcommunication.com.au/blog/proactive-and-reactive-crisis-communication-strategies) [Profile](https://www.bluechipcommunication.com.au/blog/topic/profile) ##### [Affluence. 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[Back to all articles](https://www.bluechipcommunication.com.au/blog) - Share - [![](https://www.bluechipcommunication.com.au/hubfs/Bluechip%20Assets/Images/facebook.svg) ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.bluechipcommunication.com.au%2Fblog%2Fthe-3-things-your-ceo-wants-to-see-from-your-financial-services-marketing) - [![](https://www.bluechipcommunication.com.au/hubfs/Bluechip%20Assets/Images/linked%20in.svg) ](http://www.linkedin.com/shareArticle?mini=true&url=https://www.bluechipcommunication.com.au/blog/the-3-things-your-ceo-wants-to-see-from-your-financial-services-marketing) - [![](https://www.bluechipcommunication.com.au/hubfs/Bluechip%20Assets/Images/twitter-1.svg) ](https://www.twitter.com/share?url=https%3A%2F%2Fwww.bluechipcommunication.com.au%2Fblog%2Fthe-3-things-your-ceo-wants-to-see-from-your-financial-services-marketing) ![Maximising_ROI_video_cover-1.png](https://www.bluechipcommunication.com.au/hs-fs/hubfs/Maximising_ROI_video_cover-1.png?width=739&height=408&name=Maximising_ROI_video_cover-1.png) BlueChip’s Managing Director, Carden Calder, recently conducted a quick survey amongst her network of CEOs in the finance sector asking them what they wanted to see from their CMOs. The feedback was clear: ***“I want measurement, I want sales and marketing integration and I want marketing to lead the way when it comes to digital.”*** But what does this really mean? And are we marketers delivering? **Measurement** According to the State of Inbound 2016, released by Hubspot, 43% of companies identified proving the ROI of marketing activities as one of their biggest challenges – but 40% are still struggling to prove ROI.  Whether it’s a content project, a product launch, or a PR campaign, it seems marketers are not terribly good at measuring the results… or at least that’s what Carden heard from the C-Suite. Partly that may be because marketers are interested in metrics like audience reach or click through rates, for example, but CEOs are interested in company growth. It’s the difference between the journey and the destination so focus on numbers that tell the CEO they are moving efficiently towards their destination i.e. company growth. **Align your sales and marketing** “Smarketing” is the portmanteau developed to describe the integration of sales and marketing. This is really another way of saying we are all on the same team with the customer coming first. Fewer and fewer customers make decisions based on sales, and ad-blocking programs along with the sheer volume of accessible content means that consumers have a real say over their advertising and content consumption. Whether you’re a retail or institutional organisation, integrating your sales and marketing functions should be on your top three list of priorities. Practical ways to align sales and marketing teams are to: 1. Share a common goal 2. Agree a service level agreement between sales and marketing e.g. define the handoff from a marketing qualified lead to a sales qualified lead 3. Meet regularly to keep the information flowing between the two teams There are 10 more ways to foster an integrated sales and marketing culture if you’re really keen (and we think you should be!). **Lead the way in digital** Many CEOs don’t actually get digital. They are relying on marketing to lead the organisation in its efforts to become digital-first. Or at least, not digital last. As a marketer, you need to be able to show your CEO how, why, and how far to go in implementing a digital strategy. This doesn't mean becoming a digital company. However, it does mean understanding how to harness the power of digital channels for your brand. And if you think your customers are not influenced by what they see on digital channels, consider Brunswick Group’s findings when they asked: *Have you ever viewed [a digital channel including blog, video, social network etc.], which has prompted you to investigate an issue further for your work? Have you ever made an investment decision or a recommendation after initially sourcing information from the [digital channel including blog, video, social network etc.], which then lead you to conduct additional research?* “77% of the survey group reported that they have investigated an issue based on information viewed on digital and social media.” One final piece of advice a CEO shared with Carden was to start small with a pilot program to prove the case when exploring a new digital channel. Measure (see point 1 above!), learn and scale your successes based on the insights you’ve gained from getting your feet wet. Your CEO shouldn’t expect you to get it right the first time but they should expect you to be pushing the boundaries with small, well-informed bets. After all, that’s how we each evolve the practice of marketing and ultimately how we serve all our stakeholders, including our customers, better. **Now that we know what we need to do, how* *do we actually go about doing it? ** **BlueChip's MD Carden Calder recently gave a presentation at a Morningstar event for financial services CMOs on how to maximise ROI from your content marketing by measuring (the right way), aligning your sales and marketing, and leading the way in digital. ** **An educational kit including a video of the presentation, along with the slides and transcript are available here:** **[![ACCESS THE PRESENTATION](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/537730/298e9025-3c94-4e86-850b-54fdcc28828e.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/537730/298e9025-3c94-4e86-850b-54fdcc28828e)** [![New call-to-action](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/537730/431002e3-250a-4808-8e24-851fccc589ac.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/537730/431002e3-250a-4808-8e24-851fccc589ac) [![how to drive your fame agenda](https://hubspot-no-cache-ap1-prod.s3.amazonaws.com/cta/default/537730/353fa2e0-53b3-407b-b7b3-d03aa771c86d.png)](https://hubspot-cta-redirect-ap1-prod.s3.amazonaws.com/cta/redirect/537730/353fa2e0-53b3-407b-b7b3-d03aa771c86d) ## Related Posts [Marketing](https://www.bluechipcommunication.com.au/blog/topic/marketing) [Growth](https://www.bluechipcommunication.com.au/blog/topic/growth) ###### 06 April 2021 #### [Getting your email on in 2021 – Human behaviour hacks every financial services marketer should know](https://www.bluechipcommunication.com.au/blog/getting-your-email-on-in-2021-human-behaviour-hacks-every-financial-services-marketer-should-know) [Social Media](https://www.bluechipcommunication.com.au/blog/topic/social-media) [Public Relations](https://www.bluechipcommunication.com.au/blog/topic/public-relations) [Financial Services](https://www.bluechipcommunication.com.au/blog/topic/financial-services) [Marketing](https://www.bluechipcommunication.com.au/blog/topic/marketing) [Integrated Marketing](https://www.bluechipcommunication.com.au/blog/topic/integrated-marketing) [Profile](https://www.bluechipcommunication.com.au/blog/topic/profile) ###### 29 January 2020 #### [How to pitch for more budget for your marketing and PR efforts](https://www.bluechipcommunication.com.au/blog/how-to-pitch-for-more-budget-for-your-marketing-and-pr-efforts) [Social Media](https://www.bluechipcommunication.com.au/blog/topic/social-media) [Financial Services](https://www.bluechipcommunication.com.au/blog/topic/financial-services) [Marketing](https://www.bluechipcommunication.com.au/blog/topic/marketing) [Integrated Marketing](https://www.bluechipcommunication.com.au/blog/topic/integrated-marketing) ###### 29 November 2019 #### [What does the future look like for fund managers?](https://www.bluechipcommunication.com.au/blog/what-does-the-future-look-like-for-fund-managers) [Financial Services](https://www.bluechipcommunication.com.au/blog/topic/financial-services) [Marketing](https://www.bluechipcommunication.com.au/blog/topic/marketing) ###### 15 November 2019 #### [BlueChip celebrates 15 years in business](https://www.bluechipcommunication.com.au/blog/bluechip-celebrates-15-years-in-business) [Public Relations](https://www.bluechipcommunication.com.au/blog/topic/public-relations) [Marketing](https://www.bluechipcommunication.com.au/blog/topic/marketing) [Integrated Marketing](https://www.bluechipcommunication.com.au/blog/topic/integrated-marketing) ###### 13 November 2019 #### [Developing an integrated communication plan for your next in-person event](https://www.bluechipcommunication.com.au/blog/integrated-communication-plan-for-your-next-in-person-event) [Social Media](https://www.bluechipcommunication.com.au/blog/topic/social-media) [Marketing](https://www.bluechipcommunication.com.au/blog/topic/marketing) [Integrated Marketing](https://www.bluechipcommunication.com.au/blog/topic/integrated-marketing) [Growth](https://www.bluechipcommunication.com.au/blog/topic/growth) ###### 30 October 2019 #### [Top 3 mistakes financial services marketers are making in 2019](https://www.bluechipcommunication.com.au/blog/top-3-mistakes-financial-services-marketers-are-making-in-2019) ## Stay up to date ### Marketing insights you’ll want to read. 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