Blog

How PR supports or destroys brand - just ask United Airlines

United Airlines (UA) has made the headlines this week for all the wrong reasons. Dragging paying customers down plane aisles does not make anyone feel they’re...

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Topics: public relations, reputation management, financial services industry, crisis management

Google searches for PR solutions to global advertising boycott

Haven't heard about the Google ad ban? You should google it. The internet giant has found itself at the centre of a global big business backlash, with companies...

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Topics: crisis management

Christmas-time Crisis Communication – How to stay calm and communicate on

As many of us race to the finish line for 2016 and our summer holidays, few industries face the seasonal challenges thrown up by the Aussie summer as those in...

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Topics: public relations, risk management, crisis management

REPUTATION RISK MANAGEMENT: THE TOP 5 ON OUR NOT TO DO LIST

Reputation risk management matters for all companies, but for financial services, it probably matters more. Last week we suggested our five top things to do if...

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Topics: risk management, crisis management

The 2016 Census, technology, big data and crisis communication. Lessons learned

The disastrous Census experience (#CensusFail) of last week highlighted once again the tension between just how far technology has come, and just how precarious...

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Topics: crisis management

How fintech stirs us: lovers, haters and sceptics

“Fintech. Fintech. Fintech.” It’s childish I know but, like my eight- year-old practising his swearing, I’m just going to get it out there. Simply repeating the...

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Topics: financial services industry, crisis management

Disrupt or die? Three marketing lessons for financial services from the tech sector

Disrupt or die? Which side of the digital tsunami is your brand or employer on? It may not be a straight yes/no answer. But if you’re not surfing the wave(s)...

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Topics: social media, public relations, reputation management, financial services industry, content marketing and thought leadership, crisis management, integrated marketing

He said WHAT? Three free lessons in crisis communications

Treasurer Joe Hockey’s recent call for ordinary Australians to “get a good job that pays good money” if they want to afford a house in Sydney, followed by his...

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Topics: public relations, crisis management

Putting out wildfires: Three things to remember in a crisis

BlueChip recently attended the Walkley’s CommsDirect conference. The day-long event was focused on content as the ‘connective tissue’ for today’s audiences....

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Topics: crisis management

Three golden rules for how to effectively engage with media in a crisis

When a crisis hits a company, proactivity is the key. If handled well, a crisis can serve as an opportunity to show the world that your company is responsible...

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Topics: public relations, crisis management

How to turn an issue into a full blown industry-wide crisis … or not

In the relatively small world of financial services, it can be easy to be ‘tarred by the same brush’ as your less scrupulous counterparts. Responding to an...

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Topics: crisis management

When disaster hits: what you can learn from best practice crisis communication

The old axiom: “Failing to prepare is preparing to fail” is perhaps never truer than when applied to safeguarding online reputation and using social media to...

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Topics: social media, reputation management, crisis management

What goes online, stays online. So how are you safeguarding your company's reputation?

The recent ruling by the Advertising Standards Board that advertisers are responsible for third party posts on their Facebook page has, not surprisingly, been...

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Topics: social media, reputation management, crisis management

Reputation Institute Breakfast

In June, BlueChip attended Australia’s Annual Corporate Reputation Breakfast held by AMR in Sydney. There, we were treated to engaging discussions about how...

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Topics: reputation management, crisis management

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